We hope you love every Little BE purchase.

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Every Little BE order is prepared with care, and we want you to feel confident shopping with us. If something isn't quite right with your order, please reach out and we'll do our best to assist. 

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For hygiene and safety reasons, certain baby, bedding and personal-care products cannot be returned or exchanged once opened or used. 

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Change of Mind

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Please choose your product, sizes and colours carefully before completing your purchase. 

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Requests for an exchange due to a change of mind may only be considered if the item is:

• Unused and unwashed;

• In its original condition;

• In its complete original packaging; and

• With all tags, labels and accessories intact; 

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Please contact Little BE before returning any item. Items returned without prior approval may not be accepted. 

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Any delivery or return shipping costs associated with a change-of-mind exchange will be borne by the customer unless otherwise agreed by Little BE.

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Hygiene-Sensitive Products

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For the health, hygiene and safety of our little ones and families, we are unable to accept change-of-mind returns or exchanges for hygiene-sensitive products once their packaging or hygiene seal has been opened.

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These may include:

• Pillows and bedding that have been used, washed or soiled;

• Breastmilk Storage Bags once the retail packaging has been opened;

• Baby Oral Cleaner products once opened; and

• Any other personal-care or hygiene-sensitive product that has been opened or used.

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This does not affect requests relating to products that arrive defective, damaged or incorrectly supplied.

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Received a Wrong, Damaged or Defective Item?

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We're sorry if your order didn't arrive as expected.

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Please contact us as soon as possible after receiving your parcel and provide:

• Your order number;

• The name of the affected product;

•  A brief description of the issue; and

• Clear photographs and/or video showing the product, defect and original packaging.

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Please retain the affected item and its packaging while we review your request.

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Once assessed, where appropriate, we may arrange a replacement, exchange, refund or another suitable resolution.

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Colour & Appearance

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We take care to represent our products and colours as accurately as possible on our website.

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However, colours may appear slightly different depending on photography, lighting conditions and individual screen or device settings. Minor colour variations of this nature are generally not considered product defects.

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Natural & Minor Variations

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Minor variations in measurements, stitching, finishing, positioning or appearance may occur as part of normal manufacturing processes.

Such variations that do not affect the intended function or performance of the product are generally not considered defects.

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Sale & Promotional Items

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Products purchased during sales, promotional campaigns, bundles or with promotional discounts may be subject to specific return or exchange conditions stated at the time of purchase.

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Where promotional terms differ from this general policy, the terms of the relevant promotion will apply.

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Return Condition

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Where a return or exchange has been approved, the product must be returned in the condition agreed upon with Little BE.

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Little BE reserves the right to decline a return or exchange if an item has been used, washed, damaged, soiled, altered, or returned without its original packaging, tags or included accessories, except where the issue relates to a product defect or other applicable consumer rights.

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Refunds

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Where a refund has been approved, it will generally be made through the original payment method where practicable.

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Processing times may vary depending on the payment provider, bank or platform used for the original purchase.

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Original delivery charges and return shipping costs may not be refundable for change-of-mind returns or exchanges.

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Purchases From Other Platforms or Retailers

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If your Little BE product was purchased through a third-party marketplace, retail partner, pop-up or other sales platform, please contact the original place of purchase first.

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Returns, exchanges and refunds may be subject to the policies and procedures of the platform or retailer through which the transaction was made.

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Need Assistance?

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We're here to help. If you have a question about your order or would like us to review a product issue, contact Little BE through our website or message us on Instagram @littlebe_sg.

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Please include your order number so we can assist you more efficiently.

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Thank you for choosing Little BE and allowing us to be part of your family's everyday moments.

Little BE — Thoughtful comfort for little ones, and a little more ease for parents.